Refund policy

We have a 30-day return policy, which means you have 30 calendar days after receiving your item to request a refund. 

Please note that you are responsible for the condition of the product and of the decreased value of the goods caused by handling it other than what is necessary to determine the nature, characteristics and function of the goods.

To start a return, please visit our return portal and fill out the required information in detail: Return Portal.

If your return is accepted, we'll send you instructions on how to send your products back to us at your own expense. Items sent back to us without first requesting a return will not be accepted nor will we accept any Cash on delivery shipments. 

You can always contact us for any return question at support@nordicclays.com. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, this applies to opened boxes of clay pigeons which are excluded from the return policy. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@nordicclays.com. 

We’re here to ensure your experience is smooth and enjoyable.

Thank you for shopping with Nordic Clays, where your shooting experience matters.